Customer Testimonials
They try to work with you on trying to keep your payments affordable as possible in the vehicle that you want.
I would have appreciated a better response from the sales dept. on the tradein value of my truck or a more reduce price on the truck we pirchased. I was real close to leaving without a purchase.
I went in for information on ordering a vehicle, and the whole team here was so kind and courteous. Not once did I ever feel pushed into doing something I didn't want to. Very transparent about the process. Would highly recommend!
Very courteous and helpful. Work was done in promised time. I have had work done here for over 12 years.
Amazing experience, easiest and friendliest transaction I have ever had, also the simplest and quickest closing of the paperwork.
It was a fast and easy interaction. Brent did a wonderful job of showing me the car and explaining its features. I will definitely make shottenkirk my first option going forward.
MY EXPERIANCE WAS VERY PLEASANT. ALL OF THE PEOPLE TREATED MY WIFE AND I VERY WELL.
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Enjoyable experience buying my truck. A very reliable, courteous service department also. Recommend you give them a try.
My experience at Shottenkirk West Burlington was AMAZING!! I had a vehicle picked out but that didn't workout with what I wanted to spend, but they made sure that I got what I wanted in a vehicle! Low miles and leather seats were the two main things I needed in a vehicle and I got much more then that in the one that I drove away with that day!! Thank you again Shottenkirk of West Burlington! A happy customer!
I Purchased, a beautiful car and had a very comfortable experience throughout the process. Thank you!
We loved buying our vehicle here. Everyone is so friendly. They had us in and out of there in no time. It was the quickest buying experience we've ever had.
Excellent experience. Had a fun and hassle free car buying experience. Great service and explanation of all the car’s features as well as a good rundown of my finance options! Highly recommend dealing with montel and carlos
I’ve always been treated like family..great place to buy and service your vehicle.
They make things convenient for me for servicing my vehicle since they pick it up and deliver back to me That is a huge plus
They are very nice and helpful. They work hard to get as good of deal as possible for their customers.
Very professional and easy to work with. It was the best vehicle purchasing experience I have ever had.
My Wife shopped for a vehicle for over a year and Matt was there all the way and helped us considerably! Carlos drove a hard bargain but in the end we walked away very satisfied, not our first purchase from Shottenkirk and definitely not our last! Thank you!
This is my 2nd vehicle that I have purchased from Shottenkirk and have yet to have any issues. Already planning my next purchase in a few years.
Montel Timmons was super helpful, and such a friendly person. The Shottenkirk Superstore was a friendly environment with help around every corner.
They were very courteous and informative. Dylan was very professional and polite. Everyone was very nice there. Great atmosphere.
Although I did not choose to purchase it was not because of the hard work from the sales department. Dylan was professional polite and did everything a sales rep could. They just didn’t have a vehicle with the options I needed. I would definitely consider them in the future.
I would have bought a Tesla, but I like the local dealership. They are easy to get hold of.
Everyone was very helpful. We were given a very fair amount for our trade without haggling and the price didn't change from the time we made the deal until our new vehicle arrived 2 months later. All in all, it was an easy buying experience.
I have had great customer service experiences with the service department at West Burlington's Shottenkirk!
We have bought several vehicles from this advisership and plan to continue to do so.
Always excellent service and customer experience at Shottenkirk West Burlington. We recommend them to our friends and family.
Montel worked very hard to get us into a car we needed! His service was excellent!
He makes it the best dealership.! He is the best at what ever he does!
Great deals and service, very comfortable dealing with everyone there. They listen to what you're looking for and go the extra mile to help you get it!
Looked him up and said I was looking ti trade in. Helped me with the trade in. Called me within a week with what I wanted. So call him up or visit him he's great and placing you in the right vehicle. Very pleasant. Not a pushy salesman.
Very very Knowledgeable staff. They worked so hard to get me a vehicle at a price I could afford, and always made me feel like I was important. I never felt pressured. I would highly recommend this dealership!
Really nice folks. They are super easy to work with. I'd definitely recommend them to anyone.
Super great service. Make you feel like family here, will buy all of my vehicles here!
They were very nice and very good have been very happy with their work and their products
Quick easy service. Friendly staff. Accommodated a potential last minute change readily. Service technicians were very clean.
My salesperson was Montel and he took great care of everything! I would definitely recommend Montel to others. It was a great experience.
I would just like to say that Dylan at Shottenkirk Superstore in West Burlington IA isn't only a great sales person but a great guy. Even the fact that I purchased my truck over a year ago he remains involved in any issues or questions I may have. He's just fun to talk to. I would highly recommend you contact Dylan for any future purchases and he will take good care of you.
Meant to put Matt Luers not Levins. The rest of the review was spot on.
Great dealership. Have bought multiple cars there and are very good to deal with. Matt Levins is super. The service department headed by Mike Allen is top notch. Things are done right and if there’s an issue it is solved as quickly as possible. Will buy there again and again!!!
I worked with Ephraim and he was awesome. He got the exact vehicle I wanted very quickly and was very helpful to get me the best deal possible. He was great with our kids and made sure to give them snacks and show them a play area before they even got restless. Ephraim made sure to go over all the features before we left. He was also sure to call us a few days after our purchase to make sure we didnt have any questions or issues. Joe worked with us on the financial side of things and he was ...
I worked with Ephraim and he was awesome. He got the exact vehicle I wanted very quickly and was very helpful to get me the best deal possible. He was great with our kids and made sure to give them snacks and show them a play area before they even got restless. I will definitely buy all future vehicles from him! Joe was our financial person and he was wonderful as well. He was quick and efficient with our paperwork and he made the process seamless! I highly recommend them!
They were nice and kept me informed about the timing of the repairs. It took some time for the parts to arrive.
very dependable service center. everyone was very friendly and the work done to my car was great
Customer service is great, always is. Always courteous and very nice to do business with.
Dependable service department for time and quality of the work it performs. I would recommend it highly.
They did an excellent job as normal cleaning my vehicle inside and out. They always make my vehicles feel brand new all over again. And when I purchased my jeep, they worked with me to find what I was wanting, and always give a great deal!
I don't remember Troy Moretz. My salesman's name was Derek Menke and he was wonderful.
The customer service was great. Applied a coupon so the oil change was a little less expensive.
Great people to deal with no long waiting times got me in and out and explained everything well
Shottenkirk has always given me great service kind courteous and quick nice to do business with.
Shottenkirk is the finest auto service center in Southeast Iowa. All others should take lessons for this dealership. Matt Weir is the best and most knowledgable in the servie department.
OUR FAMILY HAS BOUGHT A FEW CAR`S FROM THE SHOTTENKIRK , ALWAYS LIKED IT WHEN THEY GREET US BY OUR NAME ! WE LIKE HOW THEY TREAT OTHER CUSTOMERS. KEEP UP THE GREAT WORK !
Excellent service. Luke Newlan was awesome. Low pressure perfect experience. I would highly recommend using luke
Great Service as always! You service all our company vehicles. We have a Fleet of at least 10 vehicles you service
Taylor at the front desk is amazing!!!!! She always treats me with so much care and respect and I always know what I have asked for will be done and she makes sure
Service department is great!!! Everyone is very friendly and helpful. We will definitely be back. 🙂
Quick, professional service for an oil change. Kept me informed of progress. Thank you, again.
Easy scheduling, great communication, prompt service, wonderful seating area. They completed my service call in a timely manner, and gave me feedback on upcoming services that may be needed.
As always with Shottenkirk- a 5 Star performance. Made appointment to get recalls done, parts were on time, dropped truck off & received a call from them it was done, quicker than I expected. Even called before my appt date & asked to get an oil change & inspection included with the recalls, no problem. You always get a record of your service & what was found & what is recommended. You can then decide for yourself if you want to do it or have them do it. Doesn't get much easier than this.
People were very nice and welcoming. I do have to come back because a part was not there for a recall even though I scheduled the service two weeks prior.
Very professional, The service department tock care of all my needs. Highly recommend them for my vehicle repairs.
Excellent and very professional. I am happy to write something, but not sure why 15 words is needed,
I appreciated how easy it was to purchase an electric vehicle. Alex was very knowledgeable and patient. He did a wonderful job of explaining the operation of an electric vehicle.
I love my Ford F150. I will shop at Shottenkirk again for my next one. Thank you
Super friendly, always helpful, knowledgeable, accommodating, my go to for service and sales every time.
Always professional and always great work! The staff is wonderful! Recommend them to my coworkers
Awesome people and Awesome place that work very hard to get what people want!! Thanks!!
Convenient, great service, and reasonable pricing. Great bunch to have take care of my truck..
Have bought 6 vehicles from Shottenkirk, always felt I was treated fairly and with respect. Very friendly and have never felt pressurd to buy.
I have always been pleased when purchasing, financing, and servicing my vehicle at Shottenkirk of West Burlington, IA.
Responsive, straight talk, professional, and personable. Knew their stuff and as I talked with theee different people they were all great
Dylan and the team at Shottenkirk were top notch from the start to finish. Very professional and friendly staff and I will definitely work with them again!
Dylan and the team at Shottenkirk were top notch from the start to finish. Very professional and friendly staff and I will definitely work with them again!
Friendly ,courteous people. Sales staff are very attentive and eager to assist whenever asked. The staff in service and parts have been awesome to deal with. The waiting area is always clean and always fresh coffee while waiting. Service always ask if I need a ride or not. My wife is currently on her 3rd Kia and I am enjoying my 4th Kia. The dealership personnel at Shottenkirk and the awesome Kia value is why we have purchased 7 Kia vehicles.
I am feed up with the hassle of the recalland waiting a year and second purchase to only to have a recall on it 3 months after buying a second new truck . This more against Ford than the Dealership
Everything was good. The only thing was that I thought the payments would be less then they would come back and it was always higher, this happened a couple times, I understand though since they were dealing with financial companies.
They did everything we needed for the car. Thank you again! Renee and Brian Japsen in Burlington
Very courtesy sales staff, and overall employees at Shottenkirk superstore will continue doing business with them.
This is a very good dealership. I always get great service there. I wouldn't take my Ford anywhere else to get a work done.
Extremely accommodating team at Shottenkirk. It was a pleasure to work with the staff and I love my new Telluride
Excellent service! Staff went out of their way to explain what was going to be done, and answer questions about my needed repairs. Will be back…highly recommend.
They had excellent service, easy scheduling, comfortable waiting area, and met my service time goals.
Great place to buy a car. salesman are knowledgeable and easy to work with. Enjoyable experience
Courteous staff, fast service. They found out the problem very quickly and got me back on the road quickly.
Keith was very professional and assisted me every step of the way. Would buy from him again.
We were very indecisive and Shottenkirk never made us feel stupid or guilty for changing our mind. Luke is a great salesman. Thank you
All are very helpful, explaining services done, or what needs to be done. If there such a thing as having to buy new tires pleasant, they do it! ??? ha
When you go into the dealership, they always welcome you and ask if there’s anything they can do for you, that is great customer service.
They all made the buying very easy. Thanks Derek was a very attentive sales rep.
They helped me with all my needs. I got a wonderful car for a great price. Thank you again!
Fantastic people to work with when buying my 2024 Telluride Prestige SX.
I bought my new Kia Sportage this weekend and absolutely love it. Keith Foster was great to work with and answered all my questions. All the staff at the West Burlington store were great to work with.
My lease was ending in June and salesman Montel contacted me. I went in and he had a couple of Kia's to show me, I traded my Kia Seltos for another one. I went in with a price and Montel worked with me until we got it where I wanted. Montel showed me all the new accessories and explained them to where I understood. Whenever he was running around doing his "magic" he always made sure I was comfortable and asked if I needed a beverage. I was in and out in my new Kia the same ...
We have two Kias, a Sedona and a Sorento. We have them both serviced at Shottenkirk and have always been very happy with their service.
They are great. Even offered to take me home when I dropped the car off. Called to let me know what they needed to do and very professional.
They did a great job putting us in a car that we felt was the right one for us. Luke is a great salesman and did a good job working with us.
Vehicle purchasing made easy! Clear pricing and they underpromise and over deliver!
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they do good job an are friendly